Study Club Event Information
Managing Expectations vs. Managing People
Date: January 11, 2024
Speaker: Irene Iancu, RRDH
Schedule:
- Meeting 7:00 p.m.
Location:
Virtual
CE Credits:
1 hours
Managing Expectations vs. Managing People
Date: January 11, 2024
Speaker: Irene Iancu, RRDH
Schedule:
- Meeting 7:00 p.m.
Location:
Virtual
CE Credits:
1 hours
Description
Unfortunately, staff expectations are rarely addressed proactively in practice. This increases the risk of workplace conflicts and can threaten organizational performance. Why do dentists frequently neglect managing expectations and insist on managing people? This overly assertive behavior can (and will) increase staff turnover and decrease office productivity. During this presentation, you’ll learn how to structure expectations, professionally convey them, differentiate positive feedback from affirmative statements, and establish processes to manage expectations vs. managing people.
Upon completion of this session, attendees should be able to:
- Structure and convey realistic expectations for new employees.
- Communicate and manage expectations with existing employees who are underperforming.
- Apply strategic management knowledge and practices to support business decision making.
- Apply organizational culture theories and leadership practices to support continuity and innovation.
- Build and manage interpersonal relationships with team members through effective communication, collaboration, negotiation, problem-solving and self-reflective practice.
Please note:
Study Club events are only open to Central Carolina Dental Continuum members.
To join the CCDC, register online or contact Study Club Coordinator, Sarah Burrier, at [email protected].